JMIR aging
Gaps Between Self-Reported and Documented Use of a Health Care Service Portal Among Older Adults: Cross-Sectional Survey and Retrospective Electronic Data Study
By Neter E, Levin-Zamir D, Eliyahu E and 3 others.
Abstract
Background
Health care systems increasingly offer services to citizens through online portals, which have been found to be associated with patient satisfaction and better management of health concerns. Few studies have compared self-reported use with objectively documented portal use, especially among older adults.
Objective
This study aimed to examine differences between documented and self-reported health portal use, and their associations with background variables and digital health literacy (DHL) among older adults.
Methods
A cross-sectional telephone survey was conducted among 600 participants aged 60 years and older, who were sampled from a registry of members of a national health maintenance organization (HMO). The participants reported their use of the HMO's portal, their DHL, and demographic and background variables. Participants' use of the portal was retrospectively retrieved from the HMO's administrative database.