Patient preference and adherence
Patient Satisfaction with MRI Department Service and Staff in Public and Private Hospitals in Aseer, Saudi Arabia: A Cross-Sectional Study
By Alelyani M.
Abstract
Purpose
Patient satisfaction (PS) is a measure of the quality of healthcare. There is little documented evidence for PS regarding MRI services in the Aseer region of Saudi Arabia. This study aimed to evaluate the satisfaction of patients using MRI services in private and public hospitals in Aseer, Saudi Arabia, focusing on departmental services and staff performance. Patients and methods: A descriptive, cross-sectional study was conducted with 203 adult patients who had undergone an MRI at selected private and public hospitals in the Aseer region. The data were collected using a self-administered, structured questionnaire and analysed using SPSS software programme version 23. A five-point Likert scale was used to rate the responses.
Results
The mean patient satisfaction score was high (mean = 3.69, SD = 0.51). Satisfaction was significantly associated with staff providing patients with clear explanations about the MRI procedures, risks, and possible discomforts (p < 0.001); the provision of ear protection (p < 0.001); the cleanliness of the MRI facilities (p < 0.001); the speed of the registration process (p < 0.001); staff professionalism (p < 0.001); and the waiting time (p < 0.001). No significant associations were noted between satisfaction and patient demographic variables (p < 0.05). There was a highly significant correlation between satisfaction with MRI staff and satisfaction with the department services (r = 0.82, p < 0.001).