BMJ open
Patient experiences of acute medical same day emergency care: a mixed-methods cross-sectional survey across two hospitals in England
By Dean S, Blake H, Barratt J and 1 others.
Abstract
Abstract: To evaluate patient experience in same day emergency care (SDEC) across two sites in England and examine variation in experience by age, gender, ethnicity and disability.
Design
Cross-sectional survey with embedded free-text content analysis.
Setting
Two acute medical SDEC departments in England.
Participants
Adults (aged ≥18 years) attending SDEC between October 2024 and June 2025. Primary and secondary outcome measures: Primary outcome: overall patient experience and experience across eight SDEC journey phases. Secondary outcomes: subgroup differences by demographic characteristics and recurring patterns identified through content analysis of free-text comments.